Went in expecting to be overcharged for a generic battery being in a mall setting. Very pleasantly surprised at the level of professionalism and expertise. Not only did a get a battery, but a full service on my favorite watch for less than what I expected for a battery on it's own, seeing as my watch is name brand. Rae made all the difference , definitely give that dude a bonus, he deserves it!
I found Times Ticking online and sent my watch to be repaired in good faith -- having made no contact by phone or email, just the form completed and enclosed in the package. It's a Swiss Army watch purchased by my father-in-law in Switzerland many decades ago -- not sure how many -- that was passed onto me after he passed away. It's a special watch to me, and extremely comfortable as well. I was contacted by email and phone and notified of the status of my repair at every step of the process. The technician recognized the watch as unusual for its kind and asked me about it, so I felt like there was some appreciation there. I requested that all old parts be sent to me and that was no problem -- my wife will incorporate them into jewelry. I'd recommend Times Ticking to anyone and will certainly call upon them again should the need arise.
Times Ticking did an excellent job repairing my watch. The process was super easy: I filled out their form on the web and mailed the m my watch. They kept me informed as to when they received it, what the estimate would be to fix it, and at every step in the process. Very good & trustworthy to do business with.
My husband & I took his Reactor Poseidon in to the Layton Times Ticking for a repair. Rae was VERY helpful. We had purchased the watch in Ogden (also a great store with friendly staff) and we were glad that we could get the watch repaired in the Layton store since it was so convenient. Rae was very professional and knowledgeable in handling the watch situation and the watch was finished in less time than estimated. Awesome staff!!! Would highly recommend buying from Times Ticking!!!
It is my GO TO place for awesome timepieces and awesome service! Rae my saleswoman was super knowledgeable and a blast to work with... She assisted me with buying a Vestal Timepiece and had a great knowledge on the company and features of the purchased timepiece... Super work Rae!
I was certainly impressed by Rae's customer service and professionalism, but even more so by her knowledge. Didn't hesitate or waver at all. Super glad she was there, I definitely wasn't impressed by David, I think that was his name. After I looked around the store on my own, I asked him to open a case for me he did just that, and only that-didn't offer any info and when I asked him questions he didn't seem to confidently know anything by the number of times he said "uh" or "um". I assume he must be new so that's why I'm still giving 5 stars, since Rae more than made up for his lack of knowledge, once she came in from the back of the store.
Initially felt odd sending off my swiss army watch to a place I did not know but everything went as they said it would. Estimate call came within 5 days. Work was completed and sent back as promised. Watch is like new and keeping great time again. I am very satisfied.
Professional workmanship and service are of primary importance to my wife and myself. Skagen is a real quality watch with beautiful designs. When two of our Skagens were not working properly we wanted a top notch jeweler who specializes in this brand to fix them properly.Times Ticking provided proper repairs at a fair price and kept us in the information loop all through the process. We are delighted with the results and strongly recommend them too.
Very welcoming experience at the Layton Hills Mall location, I had 2 watches with dead batteries and the associate named Rae was very nice and greeted me. She recommended what I should do and at the best price point. Mikayla did an excellent job at fixing my watches and they came out looking spectacular.
It took me a long time to find someone who could service my Aqua Master watch. I am soooo happy that I found Times Ticking! They completely serviced my watch and got me a genuine Aqua Master replacement band. Their communication and customer service is unsurpassed. Imagine my surprise when any time I called a real person answered and gave me real and accurate information!! I can't say enough about this company and how happy I am to have found them. Do not hesitate to do business with them you won't be sorry!
Great experience with Times Ticking. Sent in my Swiss Army watch which wasn't working even with a new battery. They called me a couple of days later with a reasonable quote to repair and clean. A couple of weeks later I had my watch back just like new. Excellent customer service. I recommend Times Ticking for all of your watch repairs.
I highly recommend Times Ticking. I sent my Swiss Army watch in for repair and they informed me when it was received. A couple of days later they called with the repair estimate and approximate time to repair. I received my watch back earlier then their estimate. After I received my watch back, I called with a question which was answered very satisfactorily. They even remembered my watch! Times Ticking has a new loyal customer. Thank you, Jesse and staff.
Jesse and the folks at Times Ticking are wonderful. I live in Texas and found them online. I have a very old Seiko Quartz watch that was my grandfathers'. It stopped working and I took it to some local stores and they told me it could not be fixed...that it was too old and could not be repaired. In essence, the watch had lived its life and was not worth fixing...However, since it was my grandfathers' I could not throw it out...well after about seven years in my drawer I decided to give it another try to see if someone in the world could fix it. I did a lot of research online...the net of it is that there are only a couple of places that could possible repair it. I sent it to Jesse at Times Ticking and they figured out a way to get a new part developed from their contacts in the industry. It is now fixed and will rarely leave my wrist. Their follow up and concern for my watch was / is excellent. Thanks.Bill Campbell
I really appreciate the service in the Layton store. Lori has always been helpful, she found my favorite watch not only needed a battery changed but the whole mechanism needed replacing. She also helped my daughter pick a out a watch she now loves. The last time we went in the shop, business was picking up and getting busy, but Lori and Baker was calm, nice to everyone, and continue to change out the batteries in our three watches we brought in. I appreciate their professionalism and customer service. Thanks Lori and Baker!