Watch Repair FAQ

Simple watch
mailing process

Free estimates &
return shipping

Restoring timepieces
since 1983

Watch Repair FAQ

Simple watch mailing
process

Free estimates & return
shipping

Restoring timepieces
since 1983

WATCH REPAIR FAQ

Can You Repair Any Issue with My Watch? >

We provide expert watch repair and maintenance services, with a dedicated focus on restoring vintage timepieces. Beyond standard repairs, we specialize in handling rare or complex issues, including sourcing hard-to-find parts. Whether it’s a luxury, fashion, or vintage watch, we approach every repair with precision and care to restore your timepiece to its best condition.

Our extensive services include battery replacements, water resistance testing, case back repairs, precision adjustments, and ceramic modifications. We also handle pin replacements, band repairs, custom-fitted manufacturer pins, clasp restorations, dial corrections, polishing, and crystal restoration. Our expertise extends to quartz, electric, chronograph, and digital (LCD and LED) movements, along with re-illuminating hands, replacing capacitors, solar batteries, and perpetual calendar batteries.

For mechanical watches, we offer thorough cleaning, overhauls, and intricate repairs, such as mechanism restoration, stem and crown replacements, and full movement overhauls. Additional services include retro-fitting movements, re-threading case back screws, and specialized repairs for automatic and kinetic watches. No matter the brand or complexity, every repair receives meticulous attention to detail, ensuring your watch is handled with the highest level of craftsmanship.

I Don’t Have a Printer. How Can I Submit the Watch Repair Form? >

You can simply write the same information on a piece of paper and include it with your watch when sending it in for repair.

I Was Told My Watch Can't Be Repaired Due to Unavailable Parts. Can You Still Fix It? >

Absolutely! The answer is a resounding YES! We proudly provide specialized masking services to watchmakers nationwide. Our expertise extends to repairing antique and vintage timepieces, including those with rare and hard-to-find parts.

Are Your Watchmakers Swiss-Trained and Certified? >

Our team of highly skilled watchmakers brings a wealth of expertise, enabling us to handle repairs for the full range of timepieces, from prestigious Swiss luxury watches to contemporary fashion models and everything in between. Trained at renowned watchmaking schools in Bienne, Switzerland, our experts deliver exceptional craftsmanship and precision in every repair. As proud members of the American Watchmakers-Clockmakers Institute (AWCI), they adhere to the highest standards of horological excellence. This blend of elite training and extensive experience ensures that we provide unmatched service for any watch, no matter its complexity or origin.

How Can I Get a Free Estimate for My Watch Repair? >

Obtaining a complimentary estimate for your watch repair is quick and effortless. Simply click the Begin Your Watch Repair button and follow the easy steps. Should you have any questions or encounter any issues, feel free to use the Contact Us option. Our dedicated team is here to provide support, ensuring a smooth and hassle-free experience from start to finish.

How Long Will It Take to Get an Estimate? >

Once your watch arrives at our facility, we promptly notify you to confirm its safe receipt. It then undergoes a meticulous process, including a detailed inspection, professional photography, and precise categorization to ensure an accurate assessment. Repair estimates are typically provided within a week, though cases requiring specialized parts may take longer as we consult manufacturers and vendors for availability and pricing. Once we have all necessary details, we will provide you with a comprehensive repair proposal for your approval. No work will proceed without your explicit consent, ensuring you remain fully informed and in control every step of the way.

How Long Will It Take to Repair My Watch? >

The time required to repair your watch depends on various factors, including its model and the complexity of the work needed. Routine services, such as battery replacements or capacitor changes, are completed quickly for a fast turnaround. However, restoring vintage or antique timepieces, especially those over a century old, can take several months to ensure the highest level of precision and care. When providing your estimate, we aim to give a clear timeline, though sourcing specific parts may cause additional delays. Our priority is to keep you informed every step of the way while ensuring meticulous craftsmanship in every repair.

Can My Watch Be Repaired and Returned by a Specific Date? >

We are committed to meeting your specific timing needs whenever possible, while maintaining realistic expectations and open communication from the start. In watch repair, it’s often said, “Good work takes time,” and we stand by this philosophy, ensuring every repair is completed with the exceptional quality and care your timepiece deserves—even if it requires a little extra patience.

Why Is It Necessary to Send in My Watch for an Estimate? >

We take a meticulous approach to every repair to provide an accurate estimate tailored to your watch’s specific needs. While we can offer general insights based on your description, a precise estimate requires our watchmakers to personally examine your timepiece. This thorough evaluation ensures we fully understand the scope of work needed, allowing us to provide the most accurate assessment and the best possible recommendations for your cherished watch.

How Should I Safely Send My Watch for Repair? >

To ensure your watch arrives safely for repair, pack it securely in a sturdy box with ample protective materials and include the completed watch repair form. Proper packaging is crucial to prevent damage during transit and ensure a smooth assessment upon arrival. You can ship using any major carrier, such as USPS, UPS, or FedEx, based on your preference, but please avoid using the watch’s original box. For international customers, shipments typically transition to the U.S. Postal Service for final delivery unless sent directly via UPS or FedEx. Careful packaging helps us provide the best possible service for your timepiece.

Can I Send Multiple Watches in the Same Shipment? >

Yes, you can send multiple watches in the same shipment. Please complete a separate Watch Repair Form for each timepiece and include the corresponding form with each watch. This ensures that every watch receives individualized attention and a tailored repair plan to address its specific needs.

I Live Outside the United States. Can I Still Send My Watch for Repair? >

International Customers: We proudly serve a global audience, with visitors from around the world trusting us with their watch repairs. To send your watch, simply print, complete, and include the repair form when mailing it to us. We’ll keep you updated throughout the process via email, using Google Translate if needed for clear communication in your language. Payments can be made securely through PayPal, and once repaired, your watch will be shipped back via the U.S. Postal Service, transitioning to your local postal service for final delivery. Please note that return shipping costs will be based on actual rates.

What If I Choose Not to Proceed with the Watch Repair After Receiving the Estimate? >

All approved repairs qualify for free return shipping. However, if you choose not to proceed with the repair, your watch will be safely returned to you. A shipping and handling fee of $10.00 USD applies, with an additional $3 per extra watch, payable by credit card. For international customers, we also accept PayPal for added convenience.

I Live Nearby—Can I Drop Off My Watch for Repair? >

Absolutely! We’re proud to offer 66 hours of walk-in service each week across our two convenient locations in Utah. For complete details about our locations, hours, and contact information, simply visit our Contact Us page. We look forward to welcoming you and providing exceptional assistance with all your needs.