Watch Repair FAQ
We can fix any problem your watch is having.
Battery replacement, Water test, Repair case back, Adjustment, Ceramic adjustment, Replace pin, Repair pin, Repair band, Drill through band, Manufacturer pins to fit, Repair clasp, Repair twisted dial, Repair marker, Repair dial, Remove scratches on watch, Replace crystal, Repair quartz movement, Repair button, Repair chronograph movement, Repair digital module, Re illuminate hand, Repair hand, Replace capacitor, Replace solar battery, Replace perpetual calendar battery, Eco-Drive movement repair, Clean and overhaul mechanical movement, Replace perpetual movement, Repair stem, Replace crown, Mechanical repair, Retro-fit movement, Re-thread case back screw, Automatic movement repair, Kinetic movement repair, Repair lock-down crown, Replace band
We have different levels of watchmakers as we repair all/any levels of watches from luxury Swiss to fashion, however, our top team members were trained in Bienne, Switzerland and are members of AWCI (American Watchmakers Clockmakers Institute).
The day we receive your watch, we notify you that it has arrived safely. Next, it is processed, photographed, and categorized for the proper diagnosis. Estimates can take as few as two days from the time it arrives. However, there are times we may need to reach out to the manufacturer to find availability and pricing of necessary parts. This can add some time to the estimation process. The moment we have all the answers, we reach out to you again with details about your watch repair for approval. No work is done without your approval.
This varies based on the type of watch, as well as the type of repair. A simple battery replacement, or common capacitor, can be turned around quickly, while a vintage restoration of a century old pocket watch can take several months. We do our best to give an indication of the length of time required to repair your watch when we call you with details about your estimate. Parts on order can add another layer of uncertainty to the timeline.
My Watch Was Just Looked At By Someone And They Said ‘they can’t get parts’ Or ‘it can’t be repaired’. Do You Think You Can Fix It?
The answer is YES! We perform ‘Masking’ work for many jewelry stores nationwide.
When possible, we do our best to accommodate any special time requirements. Realistic expectations are important, so we will let you know up front if we cannot meet your specific time requirements. An old saying in watch repair is “Good work takes time”.
Absolutely! Please Click Here to find our locations in the Utah area. We are open for walk in 72 hours a week!
Shipping And Security
See the attached image. Simply write down the same info on a piece of paper and send it with your watch for repair.
We prefer our watchmakers review every repair so that we can be confident in providing you with an accurate estimate. We may give general overviews, when asked, without seeing the watch, however a complete estimate may only be done after reviewing your watch.
Pack your watch with the watch repair form, in a box with good packaging, and drop it in the mail. We accept USPS, UPS, and FedEx. Do NOT send your watch with the original box.
Yes, simply fill out another Watch Repair Form and send the additional form with the additional watch.
Yes, we have many international customers. An additional shipping charge will be processed for return shipping. Return shipping will be close to exact cost for shipping plus customs. We primarily communicate internationally through email.
Pricing And Policies
We accept all major credit cards including Visa, Discover, Mastercard and American Express.
There is no charge for a repair estimate or for return shipping on repaired watches. However, declining your watch repair will incur a $10 shipping charge if you would like your watch returned.