Tense was founded, in Vancouver, Canada, in 1971 by Ken P. Lau and is one of the pioneers that created the unique wooden watch. Today the company is ran by his son Frances Lau and his sister Anna. Ken oversees the workshop, drawing upon nearly 50 years of experience to ensure our core beliefs of quality and craftsmanship are met every day.
We know that your Tense watch is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert watchmakers strive to make sure your watch can be worn for many years to come.
Not only can we take preemptive measures to keep your watch running for a long time, but we can restore watches that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any watch. Our repairs can be as simple as a battery change, pin replacement, or band replacement, and can be as complicated as a dial refinish, a band/case polish, movement clean and overhaul and even a complete restoration.
We have a simple process for mailing your watch to us, our estimates are free and we offer free return shipping on repaired watches.
Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts watches from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
⭐⭐⭐⭐⭐ Jane Murray
I found Times Ticking on the internet. The last time I had a watch repaired locally it cost more than the watch did new. I got it back just like new 2 weeks later and 2,000 miles away. HIGHLY recommended. Times Ticking was prompt, inexpensive, and even phoned when they got my watch and told me in advance what it would cost to repair.
⭐⭐⭐⭐⭐ Keith Kerney
Their service was grade A!!! They’re quick and professional; they always kept me updated with status of my watches. Their work is flawless which they stand behind, to me most importantly. They speak to you as if you’re an old friend asking for help; in which they’re always happy to do. Times Ticking; a place where you can ask an old friend for help.
⭐⭐⭐⭐⭐ Hank Miller
I recently had my watch repaired at Times Ticking. Nothing but great things to say about the service, professionalism, communication and quality. Highly recommend.
⭐⭐⭐⭐⭐ T Cannell
Total web transaction, found with a search engine for my seemingly rare Lopex III. Prompt replies, good price, swift shipping. More like a big e-tailer in response and fulfillment than a locally owned small business.
⭐⭐⭐⭐⭐ Doug Hammer
I had several issues with my Bulova mechanical watch, including running too fast. They not only fixed it, but it is better than when I bought it new. Amazing! And the only place I recommend for service.
⭐⭐⭐⭐⭐ Kent Bolin
Outstanding in every way. TT exceeded all of my expectations…and my old watch is working like new
⭐⭐⭐⭐⭐ Renee Menzes
How nice to do business with someone who has good customer services skills- offers an estimate, does what they say will do and does an excellent job.
⭐⭐⭐⭐⭐ Paul Pearson
My four year old watch finally lost power and I could find no one locally that would replace the battery. I queried the company site of the watch maker and they referred me to Times Ticking. I contacted them by phone and was given instructions to go to their site and fill out paperwork send the paperwork with the watch by mail to their facility in Utah. Upon reception at their facility a representative from Times Ticking called me to discuss the problem and recommend a solution and the cost of the fix.. They immediately commenced working on the watch and within a couple of days called me back to say their work was done and they were returning it to me by insured mail. The entire transaction was easy to complete and within in a week’s time had the watch back in use. Really great people to work with with excellent service at a very fair price. I highly recommend Times Ticking for great service and surpassing my expectations in every regard.
⭐⭐⭐⭐⭐ Brian Rudnicki
Very satisfied with my experience. My favorite watch is now back running and working perfectly. I was a little leary as we are in GA and they are not but they were very timely and easy to communicate with so it all worked out great.
⭐⭐⭐⭐⭐ Ellen Hymes
I was thrilled that they were able to repair and clean up a watch that I had inherited from my mother. It looks great and works great. The service was fast. The person who called me about the watch was very friendly and seemed grateful for my business. I would highly recommend them to anyone and will use them again if the need arises. So refreshing to receive such good customer service these days!
⭐⭐⭐⭐⭐ Peter K
I highly recommend Times Ticking for watch repair. Jesse & crew know their stuff and even take the time to talk with you. They communicate very friendly/professionally and most of all the prices are more than fair for such craftsmen skills! My opinion: They are like the American Restoration of watches.
Phone: (801) 991-1097
Address: Times Ticking Repair Center
P.O. Box 566
Kaysville UT 84037
Times Ticking Retail Store
1201 North Hill Field Rd. #2044
Layton, UT 84041
Use the P.O. Box address when sending USPS packages.
Use the Retail Store address when sending UPS and FedEx packages.
Please fill out this Repair Form when sending your watch.
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