Upon the arrival of your clock at our facility, we promptly notify you to confirm its safe receipt. The clock is then carefully processed, photographed, and meticulously categorized to ensure an accurate and thorough diagnosis. Typically, we are able to provide repair estimates within just a week, or so, of its arrival. Nonetheless, in certain instances where specialized parts are required, we may need to consult with the manufacturer, or vendors, to verify part availability and pricing, which could extend the estimation timeframe slightly. Rest assured, as soon as we have gathered all necessary information, we will contact you with a detailed repair proposal for your approval. Please note, we strictly adhere to a policy of initiating no repair work without your explicit consent.