Simple watch
mailing process
Free estimates &
return shipping
Restoring timepieces
since 1983
Watch Repair FAQ
Simple watch
mailing process
Free estimates &
return shipping
Restoring timepieces
since 1983
Watch Repair FAQ
Simple watch mailing
process
Free estimates & return
shipping
Restoring timepieces
since 1983
WATCH REPAIR FAQ
General Repair Questions
We provide expert watch repair and maintenance services, with a dedicated focus on restoring vintage timepieces. Beyond standard repairs, we specialize in handling rare or complex issues, including sourcing hard-to-find parts. Whether it’s a luxury, fashion, or vintage watch, we approach every repair with precision and care to restore your timepiece to its best condition.
Our extensive services include battery replacements, water resistance testing, case back repairs, precision adjustments, and ceramic modifications. We also handle pin replacements, band repairs, custom-fitted manufacturer pins, clasp restorations, dial corrections, polishing, and crystal restoration. Our expertise extends to quartz, electric, chronograph, and digital (LCD and LED) movements, along with re-illuminating hands, replacing capacitors, solar batteries, and perpetual calendar batteries.
For mechanical watches, we offer thorough cleaning, overhauls, and intricate repairs, such as mechanism restoration, stem and crown replacements, and full movement overhauls. Additional services include retro-fitting movements, re-threading case back screws, and specialized repairs for automatic and kinetic watches. No matter the brand or complexity, every repair receives meticulous attention to detail, ensuring your watch is handled with the highest level of craftsmanship.
Absolutely! The answer is a resounding YES! We proudly provide specialized masking services to watchmakers nationwide. Our expertise extends to repairing antique and vintage timepieces, including those with rare and hard-to-find parts.
Absolutely—the answer is a resounding yes! We specialize in repairing watches that others have deemed “unrepairable” or too difficult to source parts for. Our expertise, extensive resources, and meticulous craftsmanship allow us to restore timepieces that many shops turn away. Whether it’s a modern, vintage, or antique watch, we take pride in finding solutions others can’t—bringing your treasured timepiece back to life.
Our team of highly skilled watchmakers brings a wealth of expertise, enabling us to handle repairs for the full range of timepieces, from prestigious Swiss luxury watches to contemporary fashion models and everything in between. Trained at renowned watchmaking schools in Bienne, Switzerland, our experts deliver exceptional craftsmanship and precision in every repair. As proud members of the American Watchmakers-Clockmakers Institute (AWCI), they adhere to the highest standards of horological excellence. This blend of elite training and extensive experience ensures that we provide unmatched service for any watch, no matter its complexity or origin.
Getting an Estimate
Obtaining a complimentary estimate for your watch repair is quick and effortless. Simply click the Begin Your Watch Repair button and follow the easy steps. Should you have any questions or encounter any issues, feel free to use the Contact Us option. Our dedicated team is here to provide support, ensuring a smooth and hassle-free experience from start to finish.
We take a meticulous approach to every repair to provide an accurate estimate tailored to your watch’s specific needs. While we can offer general insights based on your description, a precise estimate requires our watchmakers to personally examine your timepiece. This thorough evaluation ensures we fully understand the scope of work needed, allowing us to provide the most accurate assessment and the best possible recommendations for your cherished watch.
You can either complete and submit our online repair form, or simply jot down the same information on a sheet of paper and include it with your watch when you send it in—whichever is easier for you.
Sending Your Watch to Us
Please mail your timepiece to:
Times Ticking Repair Center
265 N. Main Street, STE D315
Kaysville, UT 84037
United States
Phone: 801-991-1097
Email: sales@timesticking.com
This is Times Ticking’s official address for all watch repairs and shipments. We accept deliveries from USPS, UPS, FedEx, and DHL. Please include your provided repair reference number and ensure your timepiece is securely packaged using a trackable shipping method for safe delivery.
You can pack your watch securely in a sturdy box with plenty of cushioning and include either the printed PDF repair form or a note with your reference number and contact details. Use any major carrier you prefer—USPS, UPS, or FedEx—but avoid sending it in the original watch box. International shipments usually transfer to the U.S. Postal Service unless sent directly through UPS or FedEx. Proper packaging protects your timepiece in transit and ensures a smooth start to the repair process.
Yes, you can send multiple watches in the same shipment. If you use the online form, the single reference number will cover all the timepieces you list, so just include that reference number in the package. If you prefer the PDF form, please fill out a separate one for each watch. This ensures everything is logged correctly and each watch receives the attention it needs.
International Customers: We’re proud to serve watch owners from all over the world. To send your watch in, simply include either the printed PDF repair form or a note with your reference number and contact details. We’ll keep you updated throughout the process by email, using Google Translate when needed to ensure clear communication in your language. Once you approve the free estimate, you can pay securely through our online payment portal, and after the repair is complete, we’ll return your watch via UPS. Return shipping costs are based on actual carrier rates.
Repair Timeline
Once your watch arrives at our facility, we promptly notify you to confirm its safe receipt. It then undergoes a meticulous process, including a detailed inspection, professional photography, and precise categorization to ensure an accurate assessment. Repair estimates are typically provided within a week, though cases requiring specialized parts may take longer as we consult manufacturers and vendors for availability and pricing. Once we have all necessary details, we will provide you with a comprehensive repair proposal for your approval. No work will proceed without your explicit consent, ensuring you remain fully informed and in control every step of the way.
The time required to repair your watch depends on various factors, including its model and the complexity of the work needed. Routine services, such as battery replacements or capacitor changes, are completed quickly for a fast turnaround. However, restoring vintage or antique timepieces, especially those over a century old, can take several months to ensure the highest level of precision and care. When providing your estimate, we aim to give a clear timeline, though sourcing specific parts may cause additional delays. Our priority is to keep you informed every step of the way while ensuring meticulous craftsmanship in every repair.
We are committed to meeting your specific timing needs whenever possible, while maintaining realistic expectations and open communication from the start. In watch repair, it’s often said, “Good work takes time,” and we stand by this philosophy, ensuring every repair is completed with the exceptional quality and care your timepiece deserves—even if it requires a little extra patience.
Water Resistance & Testing
We use professional-grade Witschi and Sigma equipment, including the Witschi Proofmaster pressure tester, which uses both vacuum and positive pressure to measure case deformation and detect leaks without immersing the watch in water. This method is precise, industry-standard, and allows us to verify water resistance immediately after service using controlled pressure conditions.
Payments & Approval
For your convenience, we accept all major credit cards, including Visa, MasterCard, Discover, and American Express. International customers can also make secure payments easily through our online portal.
Repair Guarantee
Yes, all of our repairs come with a guarantee. If you ever experience an issue after service, you can mail the watch back to us or request a return shipping label, and we’ll be happy to review it and correct anything that may have occurred. If you have any questions or need assistance at any point, just Contact Us and our team will be glad to help.
All approved repairs include free return shipping. If you decide not to proceed, we’ll still return your watch safely; the shipping and handling fee is $10.00 USD, plus $3 for each additional watch, payable by credit card. International customers pay actual shipping rates and may also use our online portal for convenience.
About Times Ticking
Times Ticking has proudly served customers since 1983, offering more than four decades of trusted watch repair expertise to clients across the country and around the world. Our slogan—“If it Ticks! We KNOW it!”—reflects the confidence and skill behind every repair we take on. Backed by a team of experienced watchmakers with over 120 years of combined hands-on knowledge, we’re equipped to handle everything from everyday watches to treasured heirlooms with precision, care, and unmatched professionalism.
Local Drop-Off Options
Absolutely! We’re proud to offer 66 hours of walk-in service each week across our two convenient locations in Utah. For complete details about our locations, hours, and contact information, simply visit our Contact Us page. We look forward to welcoming you and providing exceptional assistance with all your needs.
ABOUT TIMES TICKING
Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts watches from all over the world.
We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
A Journey of Excellence in
Watch Repair Since 1983
POPULAR WATCH BRANDS
Browse Popular Watch Brands We Service
We can repair ANY watch, including but not limited to the following brands
