Expert Watch Repair
Citizen Watch Company, founded in 1918, from Tokyo, Japan, when Kamekichi Yakamazi launched the Shokosha Watch Research Institute and began producing pocket watches. Today, the brand is a massive global enterprise. The Citizen watch umbrella of brands includes Citizen as well as the American company Bulova and also the Swiss Frédérique Constant Group helping them become the world's largest watch producer.
We know that your Citizen watch is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert watchmakers strive to make sure your watch can be worn for many years to come.
Not only can we take preemptive measures to keep your watch running for a long time, but we can restore watches that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any watch. Our repairs can be as simple as a battery or capacitor change, pin replacement, or band replacement, and can be as complicated as a dial refinish, a band/case polish, movement clean and overhaul and even a complete restoration.
We have a simple process for mailing your watch to us, our estimates are free and we offer free return shipping on repaired watches.
Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts watches from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
⭐⭐⭐⭐⭐ Jane Murray
I found Times Ticking on the internet. The last time I had a watch repaired locally it cost more than the watch did new. I got it back just like new 2 weeks later and 2,000 miles away. HIGHLY recommended. Times Ticking was prompt, inexpensive, and even phoned when they got my watch and told me in advance what it would cost to repair.
⭐⭐⭐⭐⭐ Carol McLean
I was truly impressed with the service provided in repairing my Eco-Drive watches. I was also impressed with how quickly they responded to both receiving my watches and how quickly they had them repaired and returned to me! Both watches are working beautifully and look wonderful. Thank you so much for handling this. I will be sure to keep Times Ticking in mind for any future work and will also recommend them.
⭐⭐⭐⭐⭐ Dennis DeMott
I was having a problem with my Citizen Eco-Drive and sent a photo of my watch to Times Ticking with an explanation of the problem. I received a reply very quickly from Jesse and the next day my watch was on its way to their facility. Got a very reasonable quote for the repair and within a few days my watch arrived back home safely and completely fixed (and super cleaned)! Try getting service like that at a local repair shop. This a great company to work with and I will be sending more watches to them in the future. A 5 on my list!
⭐⭐⭐⭐⭐ R Dillon
I sent my Citizen Eco-Drive watch in to Times Ticking and they were timely, effective at repairing my watch. I definitely recommend this company.
⭐⭐⭐⭐⭐ J Rosenblum
I sent two watches for repair, both Citizens. One needed a new capacitor, the other minor band repair. They called to acknowledge receipt of the watches, and followed up with a progress report and an estimate. The watches are back and service and work great! I recommend their services.
⭐⭐⭐⭐⭐ Charles Smalley
I started with a Google search of Citizen Eco-Drive repair. My Eco-Drive watch stopped holding a charge and quit running. One of the search results was for Times Ticking. Times Ticking website described exactly the issue my Eco-Drive was experiencing. I was kind of leery to send my watch across country without any documentation except the form I filled out from Times Ticking. I mailed my watch insured with a signed receipt request and then received a call two days after they received it to inform me they had the watch. A couple of days later I received a second call with a diagnosis, quote for the repair and some best practice tips in storing my Eco-Drives when I am not wearing it. I received my watch repaired about 10 days later. Times Ticking is now my Eco-Drive repair center going forward. Don’t let geography get in the way of using Times Ticking. It was a great experience for me.
⭐⭐⭐⭐⭐ Anthony Squires
I had a very satisfactory experience with Times Ticking. My Citizen dive watch came back looking like brand new and in fact I discovered that one of the buttons never worked but now it does! Thanks so much.
⭐⭐⭐⭐⭐ BHMGC Vice President
I started with a Google search of Citizen Eco-Drive repair. One of my Eco-Drive watches stopped holding a charge. One of the search results was for Times Ticking. I love my Eco-Drive watches and I wanted somebody who specializes in these watches to repair it. Times Ticking website described exactly the issue my Eco-Drive was experiencing. It was this accurate description that made me decide to over look geography in getting my watch repaired. I mailed my watch, received a call with a diagnosis, quote for the repair and some best practice tips in storing my Eco-Drives when I am not wearing them. I received my watch repaired 7 days after I mailed it. Times Ticking is now my Eco-Drive repair center going forward. Don’t let geography get in the way of using Times Ticking. It was a great experience for me.
⭐⭐⭐⭐⭐ Mike Post
I mailed in my Citizen Eco-Drive watch, whose crystal face had simply popped out. It was a gift from my dad ages ago, and no longer under warranty. I took it to the local jewelry store and watch repair where I bought it, and they couldn’t help me. Times Ticking was great about communicating with me, keeping me up to date on progress and the repair was fantastic. I’ll be sending all my watches there for maintenance and repair from now on.
⭐⭐⭐⭐⭐ Bradley Boyer
I sent Times Ticking 2 Citizen watches with cracked/broken crystals. Each was repaired quickly and for the quoted price. I can’t say enough about the great service and the wonderful employees. Jesse called me 3 days after I mailed my watches to confirm that they had received them and to give me an estimated return date. They were both ready to be returned sooner than the estimate. I was called to inform me when the watches were mailed back to me as well. All-in-all a superior experience. I recommend you send any watch you’re having problems with to them, you won’t regret it.
⭐⭐⭐⭐⭐ Peter K
I highly recommend Times Ticking for watch repair. Jesse & crew know their stuff and even take the time to talk with you. They communicate very friendly/professionally and most of all the prices are more than fair for such craftsmen skills! My opinion: They are like the American Restoration of watches.
Phone: (801) 991-1097
Address: Times Ticking Repair Center
P.O. Box 566
Kaysville UT 84037
Times Ticking Retail Store
1201 North Hill Field Rd. #2044
Layton, UT 84041
Use the P.O. Box address when sending USPS packages.
Use the Retail Store address when sending UPS and FedEx packages.
Please fill out this Repair Form when sending your watch.
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