Where's My Timepiece?
Enter your repair ticket number and last name to see your estimated completion date.
Ticket number
Starts with T-, for example T-1234
Last name
The last name you used when you requested your repair
See your date
Click Continue to see your estimated completion date
Can't find your ticket number? It's in the email we sent when you submitted your repair request, right in the subject line, for example "Repair Request Received – #T-1234." Search your email for "Times Ticking", and check your spam or junk folder too.
We don't call with progress updates.
Repairs take time, and most of those calls would simply be us saying, "We're still working on it." The moment your timepiece is finished, you'll be the first to know, and we'll send tracking so you can watch for it on its way home.
When You'll Hear From Us
It Arrives
We confirm your timepiece made it safely to our repair center.
Your Estimate Is Ready
We send your estimate for approval before any work begins.
It Ships Home
Your repair is complete and on its way back, with tracking.
Please Note
Your estimated completion date is a target, not a guarantee. Every timepiece is unique, and the date may change depending on what our technicians find during the repair. If your date has passed, rest assured we're still working on it. Getting your repair right matters more to us than rushing it.
Thank you for your patience. We truly appreciate it.
— The Times Ticking Team