To ensure your watch reaches us safely for repair, please include your provided repair reference number and package your timepiece securely using a trackable shipping method for safe delivery. We welcome shipments through USPS, UPS, and FedEx for your convenience. Please refrain from using the watch’s original box for shipping. For international customers, shipments will arrive via the U.S. Postal Service unless sent directly through UPS or FedEx. Packages shipped from outside the United States will transfer from your country’s postal service to the U.S. Postal Service for final delivery once they reach the U.S.

