Upon the arrival of your watch at our facility, we immediately inform you of its safe receipt. The watch then undergoes a meticulous process where it is processed, photographed, and systematically categorized to ensure an accurate and thorough diagnosis. Typically, we can provide repair estimates within a week, or so, of its arrival. Nonetheless, in certain situations where specific parts are required, we might need to consult with the manufacturer, or vendors, to ascertain the availability and pricing of these components, potentially extending the time needed to finalize the estimate. Rest assured, as soon as we compile all necessary information, we will promptly contact you with a detailed proposal for your watch repair, seeking your consent before proceeding. We firmly adhere to a policy of commencing no repair work without your explicit approval, ensuring that you remain in control every step of the way.